Service Level Agreement

Last updated: 2026

This SLA applies to Enterprise and Government customers under an active subscription.

Availability: we target 99.5% monthly uptime for the application, excluding scheduled maintenance announced in advance.

Data freshness: procurement, bond, and policy feeds refresh on a three-hour cycle; disruptions are reflected on the status page.

Support: institutional customers receive a dedicated success contact with target first-response of one business day.

Service credits: sustained breaches of the availability target qualify for service credits as set out in the customer agreement.